Micro Focus Solutions Business Manager (also known as 'Mashups'): Solutions Business Manager is used by GBST as a Client Help Desk and manages the software development lifecycle from submission through development, testing and release
Item Type: The Help Desk has the ability to manage different Item Types (ie, Enhancement, Defect, Query or Support). Each Item Type has its own unique lifecycle. Issues submitted by the client have a default Item Type of "To Be Classified" until formal investigation has been completed.
Service request: refers to the form clients previously completed when sending an issue to GBST